TimeCentre is committed to providing the highest level of time and attendance technical support. If you ever have any questions regarding our products, you can be assured that your concerns will be answered in a timely manner. Our standard support hours are 8:30 am to 8:30 pm EST, Monday – Friday, where you can contact our technical support team. However, 24/7 support is available, where someone can provide you with technical assistance, any time of the day.
- Support calls are normally answered within 30 minutes but may take up to 4 hours.
- 24 hour replacement of all hardware covered under a support contract
- Access to new product updates
- Technical support via e-mail or phone EVALUATING AND RESOLVING THE INCIDENT